FREQUENTLY ASKED QUESTIONS

Answers to what Bronx and NYC renters, buyers, sellers, and landlords ask us most. Still have a question? Reach out below.

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FAQ

For Renters

Most landlords ask for recent pay stubs, a recent tax return, a bank statement, photo ID, and a prior landlord reference. We’ll tell you about anything specific to your application.

Yes — we work with renters using various programs. You tell us what you hold and we match you privately to suitable listings. (For your protection under NYC law, individual public listings don’t advertise which programs they accept.)

On our landlord-represented listings, no broker fee is charged to you, the tenant, under the NYC FARE Act. If you engage us for tenant representation, our fee is one month’s rent, due on lease signing.

It varies by landlord and building. A complete application with all documents ready is the best way to move quickly.

On a specific listing, we represent the landlord and facilitate your showing at no cost to you. With tenant representation, you hire us to search the whole market on your behalf.

FAQ

Buying & Selling

It depends on the home, the building, and your financing. Beyond a down payment, plan for closing costs and reserves — co-op and condo buildings often have their own financial requirements.

They differ in what you own, how purchases are approved, and ongoing costs. Co-ops typically involve a board approval process; condos and houses generally do not.

Pre-qualification is an early estimate; pre-approval is a lender’s more formal commitment. We can connect you with lender partners.

It varies with financing, the building, and board approvals. We set expectations for your specific deal.

You may be able to keep, sell, or buy out co-owners. It depends on the title and your goals; we coordinate with the right legal and tax professionals.

We provide a personal, data-backed value analysis based on comparable sales and current conditions.

It varies with price, condition, the building, and the market. We give you a realistic read for your home.

It can include transfer taxes, attorney fees, the brokerage fee, and a flip tax for some co-ops. We walk through the numbers up front.

It depends on the home and your timeline; we help you decide what’s worth doing.

Yes — we coordinate showings around your schedule.

FAQ

For Landlords

We work with programs such as CityFHEPS, Section 8, FHEPS, and HASA, and coordinate the paperwork and inspections that come with them.

We market professionally and screen applicants; speed depends on the unit, price, and market, but getting ahead of turnover helps a lot.

Often yes. We help coordinate the cure and keep the path to renting moving. We coordinate and refer; we don’t provide legal advice.

We can answer your vacancy line, screen callers, and run showings, including after-hours coverage.

Under the NYC FARE Act, on landlord-represented listings the tenant is not charged a broker fee — you, the landlord, pay our fee, typically when we place a qualified tenant.

We coordinate and refer to landlord-tenant attorneys; court steps require licensed counsel. See our Eviction Process Overview.

FAQ

Property Management

Marketing and leasing, tenant relations, rent collection, maintenance coordination, compliance support, and owner reporting — tailored to your building.

It depends on your building and the scope of service. We provide a clear, upfront quote.

Transitions are usually straightforward; we’ll map out the handoff for your property.

You get a local team handling showings, repairs, inspections, and tenant relations in person, with extra photo and video reporting.

We coordinate repairs, inspections, and compliance walk-throughs, and refer to licensed professionals where legal work is required.

Yes — and when you’re ready to sell, our brokerage can help with that too.

FAQ

For Professionals

Our broker/agent listing index is access-controlled. Contact us to request the current access details.

We co-broke per standard RLS conventions and document the arrangement in writing for each deal.

Tell us your clients’ voucher programs and criteria; we send matching units privately as they become available. See our Housing Specialists page.

Yes — reach out and we’ll discuss the arrangement.

We disclose our agency role on every transaction, per NY law.

FAQ

Tenant Representation

The listings on our Properties page are buildings where the landlord has hired us — so the landlord pays. If those match what you want, you can contact us about a specific listing and pay nothing. Tenant representation is a different service: we search the WHOLE market on your behalf, including listings we’d otherwise never see, and we work for you in the negotiation.

Typically 30 to 90 days, until we place you in a lease. The exact term is in the agreement.

If we don’t successfully place you in a lease, you owe no fee. The agreement specifies that the fee is triggered by lease signing.

Those are two different situations. If you inquire about a specific listing on our Properties page, we’re the landlord’s agent for that unit — you pay nothing and we facilitate the showing. If you want broader representation, sign the Tenant Representation Agreement, and we’ll search the wider market for you. You can do one, the other, or both. We disclose our role on every transaction.

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